Irrespective of the fact that the web hosting service provided by the different companies is de facto the same, each provider has got a personalized platform with its own tweaks and ways to perform particular procedures. In this situation, a detailed knowledge base will be remarkably useful both for persons with zero previous experience and for technically competent individuals who will sooner or later discover how specific operations are performed, but will lose precious time in the meantime. The purpose of such a knowledge base is to make the hosting service quick and simple to use, sparing users plenty of time and effort. The end result is more gratified customers, since they can effortlessly find the information they wish, and much less work for the technical support engineers, because usually most of the enquiries and difficulties that customers have got are already described in the knowledge base. If the articles are adequately written and encompass more topics, you’ll be able to find out more not only about your own account, but also about the web hosting service in general.
Extensive Online Documentation in Shared Web Hosting
Our shared web hosting packages include a detailed knowledge base where you can find info about all the challenges that you could come across and their solutions. You can get to know how to set up and manage an electronic mailing list, how to use an .htaccess config file, or how to proceed in case the settings of your mail client are correct, but you are not able to send emails, for instance. We have tried our utmost to be as comprehensive as possible and to encompass all the available options in order to help you save time and efforts and to give you different solutions for every issue. The knowledge base contains educative articles too – both generic ones about the hosting service as a whole, and more specific ones, which will help you become familiar with the functions and features of the Hepsia hosting Control Panel. You can find relevant articles about specific functions and features in each Control Panel section, whereas if you want to check the full article archive, you should visit the all-inclusive Help section.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers offer a rich online article library where you can find any information that you might need about our hosting services or about the Hepsia Control Panel that we’re using. We’ve created it on the basis of the feedback that we’ve gathered from our customers through the years and, as a result, our articles encompass particular issues that you might bump into and suggest the most effective means of correcting them, for instance receiving a 500 Internal Server Error message or not being able to send emails from your desktop PC even though you have the right SMTP settings. The articles are available in each single section of the Control Panel and you can consult them whenever you wish. They can help you expand your knowledge not only about our platform, but also about the hosting field in general, as they offer exhaustive guidelines and general information such as what file permissions or cron jobs are.