Being able to communicate with your shared web hosting company if you have any kind of questions or experience any problems is quite important and how quickly they will reply and take action could be essential, especially if your website is business-oriented, as more downtime could mean losing potential customers. The support options are usually a way to distinguish actual providers from resellers. The second usually respond only to email messages or support tickets and you'll need to wait for a whole day or even more so as to receive a reply. When the problem requires a few responses, you will end up losing days in order to get a problem fixed. With a legitimate and reputable hosting provider, you should be in a position to contact the support at any moment and receive an instant reply no matter what the issue or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Shared Web Hosting
We provide you with 24/7 billing, customer and tech support for all our Linux shared web hosting plans. Even if you are not our client yet and you have questions, we can assist you in a timely manner and provide the necessary information, in order to give you the choice to make the very best decision when you purchase a new hosting account. We are available at any moment, including holidays and weekends, and we supply various ways of communication to contact us - live chat, phone, e-mail messages and support tickets. To make things easier for you, we have several phone numbers globally, so you will be able to call the one which is closer to you. The max response time for your email messages and the tickets is 1 hour. The regular response time is no more than 15-20 min, so you can forget about waiting for a few days to get support for some task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Servers
You are able to try our support services even before you buy a semi-dedicated server account from us as we have phone and online chat support for pre-sales, billing and general questions. Our representatives can help you pick the best package or supply you with details about our servers, so as to check if the system requirements for your sites are met. In case you're an existing customer, you also have the option to contact us through electronic mail or through our ticketing system, that is accessible through the Hepsia website hosting Control Panel. We guarantee that any time you use any of these two methods of correspondence, you'll get an answer within no more than an hour and that’s 24/7, which includes weekends and official holidays. If you have used the website hosting services of other companies, even large ones, you'll be able to compare the response time as it ordinarily takes an entire day for them to handle a ticket.
24/7 Customer Support in VPS Servers
If you've got a Virtual Private Server from us, you will be able to contact us 24/7 for every server-related issue or forany issues and questions with regard to the pre-installed software your server is equipped with. If you have not bought your VPS server plan yet, you're able to find out a lot more about our solutions by giving us a phone call or through the live chat service. For more technical issues, you are able to send an e-mail or open a trouble ticket through your billing Control Panel and you will get support within a maximum of one hour no matter the time of the day, even on holidays and weekends. The actual reply time normally does not exceed 30 mins. In case you're looking for assistance with third-party software, you are able to reap the benefits of the Managed Services upgrade that you can add to every single VPS package and our administrators will assist you with any set up or troubleshooting issue you may have experienced.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum reply time guarantee, you will benefit from extremely fast support when you get a dedicated server through our company. Our customer and technical support teams are available 24/7/365, therefore every time you open a ticket via your billing account or you send an e-mail message regarding any issue with your server or the pre-installed software on it at any time of the day, you'll have an answer within 1 hour, even during holidays. Our ticketing system is the more suitable option if the matter involved needs more time to be solved or in case it has to be forwarded to our administrators, as it's a lot easier to track the communication sent on both sides. For common, sales and billing issues/inquiries, you are able to give us a call or talk to a live representative through our chat service. If you add the Managed Services upgrade to your server plan, our admins can also help you with third-party software installation and troubleshooting and just like the basic support, this service is available 24/7 too.