A ticketing system is the most widely used communication channel that hosting providers offer to their clients. It’s typically part of the billing account and is the most efficient way to deal with an issue that takes a certain amount of time to investigate or that needs to be escalated to a sysadmin. In this way, all replies provided by either party will be stored in the exact same location in case somebody else wants to work on the issue at hand and the info already exchanged in the ticket will be accessible to all parties. The drawback of using a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, which implies that you’ll need to sign in and out of at least 2 accounts in order to execute a certain procedure or to contact the hosting company’s help desk team. In case you wish to administer several domain names and each one of them is hosted in a separate account, you’ll need to use an even larger number of accounts at the same time. In addition, it might take a significant length of time for the provider to reply to your ticket.
Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from us, you will never have to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can seamlessly access any trouble ticket while you’re browsing your website files or updating various settings. The ticketing system is being monitored 24x7 by our customer support staff members and the response time is no more than sixty minutes, but it seldom takes more than twenty minutes to receive help. In contrast with some other hosting providers, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you want and request info in regards to any billing or technical issue. Additionally, you can see a selection of articles, which will help you deal with the commonest predicaments yourself.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we’re using is built into the Hepsia Control Panel, which we have developed for our semi-dedicated servers, which implies that you won’t need a different support platform to touch base with our client service staff – you can do that on the spot if you confront a difficulty. Posting a new ticket takes several clicks and tracking down an older one is equally simple. With our intelligent search filter, you can swiftly find any ticket that you’ve already sent. You can post a ticket at any moment as our tech support staff representatives are available night and day and reply in less than 60 minutes, although it rarely takes this much to obtain support. With Hepsia, you’ll have everything in one single location and you can just forget about signing in and out of 2 or more platforms to troubleshoot a simple problem.