A live chat is a real-time way of communication between a hosting provider's support crew and its clients. It's a very efficient method to receive some info about the website hosting services or get some problem resolved since you are talking with a live representative. The advantages of using a real-time chat service rather than calling or opening a support ticket are the reduced chance of mistakes any time you exchange data like usernames or domain names, the more rapid response time because the communication is real-time plus the fact that you don't need to stay on the chat all the time - you'll be able to do something else entirely while the agent examines the issue involved. Furthermore, you will be able to join a live chat room from any kind of computer that's connected to the world wide web, avoiding the phone fees that you will have to pay if you are calling to another country.
Live Chat Support in Shared Web Hosting
As we acknowledge the fact that many troubles are quickly resolved if you speak with a live person, we offer a live chat service for all of our potential and active customers. Our chat is accessible every day and our support representatives will assist you with a wide range of questions and issues. In case you are not our customer yet, you'll be able to learn more about our shared web hosting plans and the hosting environment in general so that you can make sure that your web sites will operate properly on our servers. If you already have an account and you've got some questions or you have any kind of problems with any of our solutions, you can get in touch with us through the live chat and we will provide the needed info or assist you to troubleshoot the issue. You will need to open a trouble ticket for some problems that need longer time or the assistance of a system administrator, but for numerous common problems you'll receive help on the spot.
Live Chat Support in Semi-dedicated Servers
Using the live chat support service that we offer with all of our semi-dedicated servers, you will be able to find the the right answers for any questions you may have or get various issues dealt with quickly. Our chat service is accessible every single day, which means that you'll be able to speak to an agent even on holidays and weekends. In the event that you're not sure which package would be better for your sites or if our innovative cloud hosting platform covers some system requirements, you may come on our live chat before buying anything. If you are an active customer, you are able to get more details about account settings, billing issues as well as a variety of common tech problems you may encounter, let's say if you can't install an e-mail account in a client on your personal computer. Our live chat can save you plenty of time regardless where you are or when you contact us.