If you ever face a problem with your website and are unable to cope with it, ask the respective hosting company’s client care team to help you get the site back online. A timely resolution would be the most favorable scenario, but a lot of hosting companies reply within 24 hours or even more, particularly if you are doing business with a hosting reseller. Even if the problem can be fixed without much difficulty, your website may not function correctly or it may not be available at all for a prolonged stretch of time, so you may lose potential clients since it is very unlikely that anyone will be eager to return to a site that is inoperational. Therefore, you should make sure not only that you can touch base with your web hosting provider, but also that they can respond and help you in a well-timed manner. If a software app update doesn’t proceed as planned or if you erase something incidentally, for instance, the website must be restored swiftly so as to prevent protracted unavailability.
One-Hour Response Guarantee in Shared Web Hosting
Our Linux shared web hosting plans feature a sixty-minute reply time guarantee, which implies that irrespective of what question or complication you might have, we will always be there to help you. As a matter of fact, it rarely takes more than 30 minutes to get an issue resolved or an enquiry answered, and this is valid for both pre-sales and technical matters. Our customer service staff reps will be at your disposal 24/7, even on weekends and official holidays, which means that you’ll obtain instant support whenever you need it. We know precisely how precious time can be, so by the time we answer your e-mail or trouble ticket, we’ll have looked into the matter and, if we haven’t resolved it, we’ll provide you with more details on what you need to do on your end – when the circumstances demand this. With our support services, you can be sure that there will be someone to assist you straight away, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client support staff representatives will be at your disposal all the time and they will answer any support ticket that you open through the web hosting Control Panel within maximum 1 hour. The ticket response time is guaranteed no matter if you’ve got a generic question regarding your semi-dedicated server or you come across some complication and you won’t have to wait even that long for most issues. No matter what the nature of the issue is or what time it is, we’ll be there to assist you, as we are available around the clock to handle any technical, billing or general issue. In case you get in touch with us about anything that’s within our capacity, we’ll solve it before we respond to you, so you won’t have to wait around for hours or even days while the problem lasts. In case there is something that you have to do on your end, we’ll provide you with the needed details – what possible solutions to try out, what actions to take, etc.