In case you've ever had a shared web hosting account before or you have dealt with any other type of online service, you are probably aware from your personal experience that for many things it's better to consult with a live person on the telephone rather than exchange tickets or emails. If you'd like to learn more about a service before you order it or if something small-scale should be done, for instance, it'll be far easier and faster to do it in real time. When you're able to get in touch with representatives over the phone, it's very likely that you are working with a real hosting supplier, not a reseller. The level of support that you can get over the telephone differs between different suppliers - from common matters to dedicated tech support. Generally most of the suppliers will offer you pre-sales assistance and first level phone support, while more complicated technical issues are managed through e-mail or tickets.
Phone Support in Shared Web Hosting
As we have live telephone support 14 hrs a day, you are able to get in touch with us and consult with our customer support representatives to learn more about the Linux shared web hosting plans that we supply and ensure that our servers meet the system requirements for your sites before purchasing anything. For your benefit, we have telephone numbers on three continents so that you're able to call the one closer to you - in the USA, the United Kingdom or Australia. If you're already an existing customer, you'll be able to call us about general and billing matters, and about some tech ones. In case the trouble is strictly technical or it requires more time to investigate, you'll have to use our ticketing system, which will enable both you and our tech support team to monitor the information supplied by both sides.
Phone Support in Semi-dedicated Servers
When you need more info regarding the semi-dedicated servers that we supply, you'll be able to call any of the three support lines that we have across the globe - in the United States of America, the United Kingdom and Australia. In this way, you can check in advance whether our services will be appropriate for your sites. In case you are already our client and you have a semi-dedicated account, you have the option to get in touch with us on the phone for 14 hours a day about any kind of billing or common questions. For entirely tech issues you need to employ our ticketing system and get in touch with our technical support because someproblems simply need more time to be solved, but we will assist you over the phone with a number of minor technical issues as well, saving you the time and efforts.