Customer Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Time Guarantee

  • All your help requests will be responded to in no more than 60 minutes after the support ticket or email is submitted. If your issue calls for further assistance from a server administrator, we will direct the trouble ticket or the e–mail to the person on duty, without delay and will leave a comment to inform you that more time will be required for arriving at the best solution. Furthermore if you make use of the Managed Services package, any of the server administration services included there will be performed whenever you wish.

  • Top quality support service

  • A First–Class Customer Support Service

  • Our help desk support staff will be at your disposal 24–7–365 should you need assistance while working with our Web Control Panel or with any of the applications that we have pre–installed for you on the server. And if you require assistance handling all the day–to–day admin tasks on your dedicated server, you can make use of our Managed Services package, that includes data backup disk storage space, Operating System updates every week, software installation and problem troubleshooting procedures, server monitoring and restarting services, etcetera.

  • Intuitive help center

  • An Intuitive Help Area

  • Our Web Control Panel is installed by default for every dedicated web hosting plan. Among its functions is a rather time and effort–saving integrated knowledgebase that will walk you step by step on all the actions that you can perform. Most educational articles also video versions which show all the operations that you can perform in a very illustrative way. You can find all the how–to articles and the video tutorials in the top right corner of each section of the Web Control Panel.